Legal

Terms of Service

  1. Introduction

    These terms and conditions govern the legal relationship between Text Box and its Users and incorporate the provisions of the Text Box Privacy Policy.
    TAKE NOTE THAT THESE TERMS AND CONDITIONS CONTAIN PROVISIONS THAT DISCLAIM, LIMIT AND EXCLUDE THE LIABILITY OF TEXT BOX TO YOU AND THAT INDEMNIFY TEXT BOX AGAINST CLAIMS AND DAMAGES THAT IT MAY SUFFER AS A RESULT OF YOUR CONDUCT.
    Please read these terms and conditions carefully.

  2. Interpretation

    1. The words and phrases listed below shall bear the following meanings in these terms and conditions unless the context clearly indicates otherwise:
      "Text box" means the Text Box legal entity responsible for providing the Services to you in your territory;
      "End-user" or "recipient" means any person, including both natural and juristic entities who receives or is intended to receive any message sent by a User using the Services;
      "Network Operator" means any party licensed to install, operate and maintain a cellular telephony network;
      "Services" shall mean and include all products and services offered or provided to Users by Text Box including the software and applications referred to in paragraph 15.2;
      "SMS" means a short message service provided by means of a text or data message to the cellular handset either on request of the handset User or via a pre-configured batch process;
      "User" shall mean any natural or legal person who makes use of any of the Services or who uses or visits the Website; and
      "Website" shall mean all websites published by Text Box entity including www.text-box.net and shall include any page or part thereof.

    2. Any reference in these standard terms to the singular includes the plural and vice versa, any reference to persons includes both natural and juristic persons and any reference to a gender includes the other gender.

    3. Any clause headings inserted into these terms and conditions have been inserted for convenience only and shall not be taken into account in interpreting the terms and conditions.

    4. Words and expressions defined in any other part of these terms and conditions shall, for the purposes of that part, bear the meaning assigned to such words and expressions in that part.

    5. To the extent that any provision of this Agreement conflicts with any law, then to the limited extent of such conflict, such provision shall be severed from this Agreement without affecting the enforceability of the remainder of its terms.

  3. Agreement

    1. Persons using the Website or the Services for any reason whatsoever bind themselves and agree to these terms and conditions.

    2. Should a User not agree to all the terms and conditions of this agreement or be unable to comply with these terms and conditions, the User should immediately cease using the Website and/or terminate the registration process.

    3. You may not use the Website or the Services if you are not of legal age to form a binding contract with Text Box.

    4. Users agree that all terms and conditions herewith published shall be binding on the User and that should there be a contradiction between these general terms and conditions and any other product-specific or service-specific terms and conditions, the product-specific or service-specific terms and conditions shall prevail to the limited extent of such conflict.

    5. Text Box reserves the right to refuse to accept and/or execute an order or request to do business or to render any Services without giving any reasons therefor. Text Box also reserves the right to cancel orders in whole or in part in Text Box's sole and absolute discretion.

  4. Changes and Amendments

    1. Text Box expressly reserves the right, in its sole and absolute discretion, to alter and/or amend any criteria or information set out in these terms and conditions or any information on the Website without prior notice and to update prices and rates quoted on its Website from time to time.

    2. Users undertake to check the Website frequently and to acquaint themselves with the changes and/or amendments in the information supplied on the Website and, in this regard, Users undertake to check, at a minimum, these terms and conditions for any alteration thereto, including in respect of the prices and nature of any Services, prior to the conclusion of each new credit purchase or service order in respect of the Services governed by these terms and conditions. Users should regularly verify which networks are covered by the Services. Changes may occur as to which networks are covered from time to time.

  5. The Services

    1. Text Box shall make all reasonable endeavors to ensure uninterrupted and continued use of the Services, however, the delivery of SMS messages is largely dependent on the effective functioning of Network Operators' cellular networks, network coverage, and the SMS recipient's mobile handset. Text Box does not and cannot guarantee the availability of any Service, the delivery of SMS messages or the compatibility between any message or content format and any particular mobile handsets or mobile operating systems.

    2. Network Operators may modify, enhance, develop or discontinue components of their services at any time without prior notice, in which event Text Box shall be entitled to modify, enhance, develop or discontinue affected Services to Users without notice.

    3. Text Box shall use its reasonable endeavors to provide the User with advance notice of any modification, suspension or termination of its Services and shall endeavor to minimize the duration of any suspension thereof in so far as this is reasonably practicable.

    4. Messages shall be deemed to have been delivered when Text Box has sent the messages to the immediate destination that it is requested to send to, including, but not limited to, mobile telephone networks, SMTP or other servers.

    5. Text Box shall have the right to withhold, terminate or suspend the provision of Services to the User at any time, including the termination of inactive accounts where there has been no account activity for more than two (2) years. Where this Agreement or the provision of any Service is terminated by Text Box for any reason other than a breach by the User or discontinuance of a Service by a Network Operator, Text Box shall refund all monies already paid in advance by the User for any unused terminated Service, except where paragraph 5.6 applies.

    6. Text Box will not refund monies paid in advance by the User for the Services where those payments are older than six months. Text Box may consider a refund only in exceptional circumstances.

  6. Acceptable Usage

    1. Users acknowledge and understand that Text Box acts as a conduit for the provision of information and content. Users acknowledge that Text Box shall not be responsible or liable for any content transmitted and that full responsibility for content shall rest on the User. Users shall observe all relevant legislation and regulations applicable in their jurisdiction and in the jurisdiction of all persons to whom they cause messages to be delivered. It shall be the sole responsibility of Users to familiarize themselves with all applicable laws, regulations, and codes of conduct to which they may be subject and to ensure compliance therewith.

    2. Users shall furthermore ensure that all messages, advertising, information and content produced or generated by a User for transmission or delivery by means of the Services shall comply with all laws and any relevant code of conduct to which Text Box itself subscribes and is bound in all territories where messages are sent by, or received from, the User, including but not limited to the following laws and codes of conduct in the specific territories listed. .

    3. Users shall not do, nor omit to do, anything that would result, directly or indirectly, in any breach by Text Box or by the User of any requirement or provision of any applicable legislation, regulations, code of conduct or network usage policies, failing which Text Box shall be entitled to immediately suspend or terminate the provision of Services to the User and the User shall have no claim of any nature against Text Box (including claims for reimbursement, refund, compensation or damages). Users hereby indemnify Text Box against any fine imposed on Text Box or any damages suffered by Text Box as a result of any act or omission of a User that amounts to a breach of any law or code of conduct to which Text Box may be subject. Upon notification of any such fine or damages, Users agree to immediately pay the amount of such fine or damages to Text Box. Any amount not paid to Text Box within 48 hours of notification thereof shall accrue interest at the rate of 15.5% per annum.

    4. Users may not use, or knowingly allow others to use, the Services for any purpose that may bring Text Box's name into disrepute, or for any purpose that, in Text Box's sole and absolute discretion, is improper, immoral or undesirable.

    5. Users shall not permit, do, nor omit to do, anything which might have the effect of prejudicing or impeding the legitimate activities, interests or goodwill of Text Box nor any Network Operator.

    6. Users may not use the Services to send messages without reasonable cause nor for the purpose of causing annoyance, inconvenience or distress to any person.

    7. In the event of any transgression of any applicable law, regulation, code of conduct, or any provision of these terms and conditions, or in the event of any complaint being received by Text Box in relation to a User, then the User hereby acknowledges and agrees that Text Box may in its sole and unfettered discretion remove message recipient contact numbers from the database of a User and/or suspend or terminate Services to a User without prejudice to any other rights that it may have in law or in terms of these terms and conditions.

    8. Users acknowledge and agree that all messages sent may be stored and can be audited and reviewed by Text Box or any other person acting on behalf of Text Box at any time to ensure compliance with these terms and conditions and any applicable law, regulations or code of conduct.

  7. Registration and Security

    1. To register to make use of the Services, a User must complete the registration process and must provide Text Box with up to date, complete and accurate information as requested by Text Box. Failure to provide accurate and complete information on registration may result in termination of the Services. A User may also be required to choose a Username and Password. Users are responsible for maintaining the confidentiality of their Usernames and passwords and Users undertake not to divulge their Username and passwords to any other person. A User is entirely responsible for any and all activities that occur under its account and a User shall be strictly liable to make payment of all charges incurred under its account whether or not these charges are incurred by the User or any other person, authorized or unauthorized, intentionally or unintentionally, or as a result of any virus, hack or security breach.

    2. Users agree to notify Text Box immediately of any unauthorized use of their account(s) or any other breach of security.

    3. It is expressly prohibited for any person, business or entity to gain or attempt to gain unauthorized access to any page on this Website, or to deliver or attempt to deliver any unauthorized, damaging or malicious code to this Website. Any person who delivers or attempts to deliver any unauthorized, damaging or malicious code to this Website or attempts to gain unauthorized access to any page on this Website shall be held criminally liable and in the event that Text Box should suffer any damage or loss, civil damages will be claimed.

    4. In the event that a User wishes to replace a person/employee using a specific Text Box account of the User, and wishes to prevent the individual person from accessing the account, the account holder shall inform Text Box in writing of this change and change all details on the account accordingly. Text Box may refuse to act on the instructions of an account holder where the account holder fails to provide sufficient proof of its identity as the account holder and the authority of the person purporting to represent it in making such a request and Text Box shall have no liability to the account holder or the individual person where it refuses to act in the absence of such proof, nor where it acts in good faith reliance of any information submitted to it in support of any such request made by any person purporting to represent the account holder, including in respect of any claims for breach of privacy, security or confidentiality.

    5. In the event that a person wishes to lodge a complaint that a User has used the Services in any manner that infringes on the complainant's rights or the rights of another person, the complainant shall provide Text Box with a written notice setting out:

      1. The full names and address of the complainant;

      2. he written or electronic signature of the complainant;

      3. Identification of the right that has allegedly been infringed or the law or code of conduct alleged to have been infringed;

      4. Identification of the material or activity that is claimed to be the subject of unlawful activity;

      5. The remedial action required to be taken by the service provider in respect of the complaint;

      6. Telephonic and electronic contact details, if any, of the complainant;

      7. A statement that the complainant is acting in good faith;

      8. A statement by the complainant that the information in the complaint is to his or her knowledge true and correct and an indemnity by the complainant in favor of Text Box for any misrepresentation of the facts or for wrongful suspension or termination of any Services by Text Box in response to the complaint.

    6. Any person who lodges a notification of unlawful activity with a service provider knowing that it materially misrepresents the facts is liable for damages for any wrongful suspension or deactivation of services. Users acknowledge and agree that Text Box shall not be liable to the User or any other person for damages or other liabilities resulting from wrongful suspension or deactivation of services in response to any such notification.

    7. No Text Box account may be is transferred from one person to another without the written consent of Text Box. Where Text Box consents thereto, the new person shall be responsible for updating all details on the account accordingly. If the Username is the former person's name or trademark, a new account must be opened.

    8. In the event that a User forgets his or her password and/or his or her contact details used for password recovery has changed (e-mail address, mobile number) and he or she requests a password change, mobile number change or e-mail address change, Text Box will call or e-mail the existing contact telephone number or email address on the account. The User agrees that if there is no response or no confirmation of the above request, the User may be required to re-register. The User further agrees that if any person responding to the above contact confirms the request, then the request may be affected and a new password issued to such person and the User agrees that Text Box shall not be liable for any damages or breach of privacy, security or confidentiality resulting therefrom, including but not limited to where unauthorized persons have gained access to the Users email account or telephone.

  8. Privacy

    1. Text Box will not intercept, monitor, copy or disclose any User messages or personal information about the User or the User's Text Box account, phonebook or MSISDN's, other than in the normal course of the use of the Services, without the User's prior permission unless Text Box believes in good faith that such action is necessary to conform to legal requirements, to co-operate or comply with legal process, investigations, summonses, subpoenas and the like, to protect and defend the rights, property or legally protectable interest of Text Box, the User or other third party, to enforce any of the provisions of these terms and conditions or to protect Text Box's business or reputation. The User agrees that Text Box may access its account and message contents for the purposes described above without notice and in order to respond to service or technical issues and that Text Box may communicate with the User from time to time for purposes including, but not limited to, communicating information regarding any updates, upgrades, notices, or other information.

    2. A recipient of a message has the right to know the identity of the sender, and this will be disclosed on request to the recipient.

    3. Users agree that Text Box may make use of website visitor and non-identifiable account usage data for statistical and analytical purposes. In providing its services, Text Box has implemented Google Analytics services for its audience reporting and remarketing features. When making use of these services, Text Box does not process or share any data that allows any third party to identify any individual persons. In accepting these terms services, a user agrees that Text Box may use and share de-personalized data for the analytics purposes set out above.

    4. Users agree that they shall not violate any privacy laws, regulations or applicable codes of conduct relating to the protection of personal information of End Users including but not limited to names, addresses, email addresses, landline, and mobile telephone numbers and shall not disclose the personal information of end-users to any third party save without the express consent of the End User or where specifically required or permitted by law to do so.

    5. Where the personal data of any EU member state subject is transferred to Text Box in a non-EU member state for processing, Text Box undertakes to ensure technical and organizational security measures that provide a level of protection appropriate to the risks represented by the processing of such data and in order to protect such data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access or any other unlawful form of processing. For further information on Text Box's Privacy Policy please click here.

  9. Payment and Prices

    1. Users are required to purchase credits which shall reduce for each message sent. The number of credits used per individual message depends on the message destination, the messaging route used, and Network Operator charges. The number of credits used per message is subject to change from time to time without prior notice and shall be indicated on the Website. Unless expressly indicated to the contrary in writing, the cost of credit is inclusive of Text Box database hosting, User support, and message handling costs.

    2. Text Box charges may be provided as a schedule to any other format of these terms and conditions. Network Operator's charges for use of their networks and for SMS services may differ in respect of individual Network Operators and may be varied by Network Operators from time to time and without prior notice to Text Box or its Users. Text Box may vary its charges for SMS messages from time to time and without prior notice to Users. In the event that a Network Operator introduces reciprocal charges, Text Box retains the right to increase the number of credits needed per message, for that specific network.

    3. Payment security: Users acknowledge that Text Box makes use of secure third-party payment gateways including WorldPay, PayPal, Moneybookers, and such others as may be disclosed on the Website from time to time and Users acknowledge and agree that Text Box shall not be liable for any losses arising from the use of any third-party payment gateways whatsoever.

    4. Cooling-off periods: Text Box shall comply with any cooling-off periods prescribed by law subject to any reasonable cancellation fees that may be imposed.

    5. Without prejudice to any other right that it may have in law, Text Box shall have the right to suspend or disable the operation of any User account and the provision of services to any User where payment of all charges have not been made in full by the due date, or where Text Box reasonably suspects that payment has been made or effected by fraudulent means.

  10. User Warranties and User Obligations

    1. Users warrant that:

      1. Recipients of any commercial messages have a recent prior commercial relationship with the User and would reasonably expect to receive marketing communications from the originator and/or recipients have either requested the receipt of messages from the User or consented thereto;

      2. They shall comply with all applicable laws, regulations, Network Operator requirements or applicable codes of conduct which may be applicable in their jurisdiction and the jurisdiction of all persons to whom they cause messages to be delivered;

      3. They shall include their own contact details and identifying particulars in their messages to ensure that complaints are directed at them and not at the Network Operator;

      4. They shall not send unlawfully, abusive, harassing, threatening or obscene messages to any End User or any other person or persons, including both natural and juristic entities;

      5. They shall not engage in any fraudulent act by means of or in connection with any of the Services nor in connection with payment therefor.

    2. Any subscription service for which an End User is debited or billed on a repeated basis without expressly confirming each individual transaction, individual program or application administered by a User to an End User must be offered on an "opt-in basis." In addition, each User must also offer a convenient, easy-to-use and conspicuous method for an End User to opt-out from any subscription service, individual program or application.

  11. Breach

    1. Where a User breaches any of these terms and conditions, including terms relating to payment of any amount due to Text Box then, without prejudice to any of its legal rights, Text Box shall be entitled to, amongst other things, to cancel its agreement with the User, to suspend or terminate the provision of services to the User, to suspend, disable or terminate the User's account/s, to sue for specific performance by the User, to claim damages and/or to retain any monies already paid by the User in respect of services not utilized by it as damages resulting from such breach and to set off any claims that Text Box may have against the User from any other amounts due to the User by Text Box.

    2. Where a User account is suspended or terminated due to any breach of these terms and conditions, Text Box reserves the right to also suspend or terminate all other accounts registered by, or on behalf of such User, as well as suspend or terminate any account registered by any other person or persons whom Text Box, in its sole and unfettered discretion, believes is affiliated with the User concerned.

  12. Limitation of Liability, Warranties, and Indemnities

    1. THE USER HEREBY INDEMNIFIES AND HOLDS TEXT BOX HARMLESS AGAINST ANY AND ALL DAMAGES, LIABILITIES, FINES AND RISKS THAT MAY FOLLOW FROM THE TRANSGRESSION OF THESE TERMS AND CONDITIONS.

    2. TEXT BOX SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS OR LIABILITY OF WHATSOEVER NATURE ARISING FROM THE USE OR INABILITY TO USE THE WEBSITE OR THE SERVICES OR ANY CONTENT PROVIDED FROM AND THROUGH THE WEBSITE.

    3. Furthermore, Text Box makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from the website are free from errors or omissions or that the Services will be 100% uninterrupted and error-free.

    4. These terms and conditions together with any other contractual documents expressly referenced in these terms and conditions contain all of the terms of the agreement between the User and Text Box.

    5. The Website and the Services are supplied on an "as is" basis and are not supplied to meet the User's individual requirements. To the fullest extent permitted by law, Text Box disclaims all representations and warranties relating to the Services (whether express, implied and statutory, including but not limited to the warranties of merchantability and fitness for a particular purpose). It is the sole responsibility of the User to satisfy itself prior to entering into this agreement with Text Box that the Services and the Website will meet the User's individual requirements and be compatible with the User's hardware and/or software and message recipient handsets and devices.

    6. Users agree to hold Text Box harmless and indemnify Text Box fully against any claim by any third party, including message recipients or End Users, as a result of any system failure, message corruption, interruption or termination of services, unsolicited direct marketing, harassment, emotional disturbance, inappropriate or obscene content, breach of privacy or breach of data security, provided that none of the foregoing result from Text Box's own gross negligence or fraudulent acts or omissions.

    7. Users indemnify and hold Text Box harmless against all reasonable damages, awards, penalties or legal costs claimed or imposed by any party as a result of any action, commission or omission by the User that constitutes a breach or contravention of any legislation, regulations, code of conduct or network provider codes or practice or acceptable usage policies.

    8. In the event of any litigation between Text Box and the User, the successful party shall be entitled to recover their reasonable legal costs incurred by it in enforcing its rights on an attorney and client scale.

    9. Users further indemnify and hold Text Box harmless against any reasonable claims, actions or damages from any party as a result of the fraudulent or unauthorized use of the User's Username and password or loss thereof.

    10. Without derogating from the foregoing, in no event shall Text Box be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use or unauthorized use of the Website or the Services, whether such damages arise in contract, delict, under statute, in equity, at law or otherwise.

    11. Notwithstanding the foregoing provisions and without derogating therefrom or limiting their application in any way, in the event that a User has a valid claim against Text Box arising from any Services provided under these terms and conditions then the User's claim shall be limited to payment of an amount equal to the amount paid for the Services that are the subject of the claim in the month prior to any such claim arising.

  13. General

    1. The failure of either party to exercise in any respect any right provided for herein will not be deemed a waiver of any further rights hereunder. If any provision of these terms and conditions is found to be unenforceable or invalid, such term(s) or condition(s) shall be severable from the remaining terms and conditions. The remaining terms and conditions shall not be affected by such unenforceability or invalidity and shall remain enforceable and applicable.

  14. Disclosure of Information

    1. Costs/payment methods. Taxes: The User shall be liable to make payment of any and all value-added tax, general sales tax or other taxes applicable to the services in the User's own jurisdiction and at the applicable rates. Unless expressly indicated to the contrary, all advertised or displayed prices are advertised and displayed exclusive of such taxes. Manner of payment: Payment methods include credit card or electronic transfer deposit where authorized by Text Box.

    2. Records of transactions: Records of transactions may be obtained from Text Box on request, or online at the relevant Transaction History page.

  15. Proprietary Rights

    1. All content, trademarks, and data on this website, including but not limited to software, databases, text, graphics, icons, hyperlinks, private information, and designs are the property of or licensed to Text Box, and as such, are protected from infringement by domestic and international legislation and treaties. Subject to the rights afforded to the user herein, all other rights to all intellectual property on this site are expressly reserved.

    2. Text Box shall grant a User an individual, personal, non-sublicensable, non-exclusive and non-transferable license ("the License") to use its proprietary software and/or application service, in object code form only, and only in accordance with the applicable User documentation, if any, and only in conjunction with the relevant Services. The User may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to establish the source code or underlying ideas or algorithms of the software; modify, translate, or create derivative works based on the software/application; copy (except for archival purposes), rent, lease, distribute, assign, or otherwise transfer rights to the software/application; use the software/application for timesharing or service bureau purposes or otherwise for the benefit of a third party; or remove any proprietary notices or labels with regard to Text Box products and/or services. The User acknowledges that Text Box and its licensors retain ownership of all propriety applications, software, intellectual property and any portions or copies thereof, and all rights therein. Upon termination of the Services for any reason, this License will terminate and the User shall destroy and cease to use all software and applications in its possession. The software is provided and applications are offered "as is" and subject to the Service warranty disclaimers and limitations of liability found elsewhere in these terms and conditions. It is the responsibility of the User to test the Services should they wish prior to entering into this agreement.

    3. Content from the Website may not be used or exploited by Users for any commercial and non-private purposes without the prior written consent of Text Box.

  16. Linking and Framing

    1. Any third party site may link to this Website provided that such a link is directed at the home page of this Website. It is expressly prohibited for any person, business, entity or website to link to any page other than the home page of this Website, without the prior written approval of Text Box.

    2. Text Box may provide links to the User only as a convenience and the inclusion of any link does not imply Text Box's endorsement of such sites.

    3. Any linked third party websites, pages or advertisements that may be accessible from the Website, including content posted in social media or RSS feeds displayed on the Website are not subject to the control of Text Box. Text Box shall not be held responsible or liable (whether directly or indirectly) in any way for the contents, use, or inability to use or access any such third-party websites, pages or advertisements and any use or reliance thereon shall be at the Users sole and exclusive risk.

    4. It is expressly prohibited for any person, business, entity, or website to frame any page on this Website, including the home page, in any way whatsoever, without the prior written approval of Text Box.

  17. Searching Technology

    1. Apart from good-faith search engine operators and use of the search facility provided on the Website by Users, no person may use or attempt to use any technology or applications (including web crawlers, robots or web spiders) to search, collect or copy content from the Website for any purpose whatsoever, without the prior written consent of Text Box.

    2. The use of non-malicious search technology, such as 'web-crawlers' or 'web-spiders', to search and gain information from this Website is not permitted if such technology will result in slowing down this Website's server or copyright infringement of any data and information available from this website. Data and information may only be used as provided for in these terms and conditions. E-mail addresses, names, telephone numbers and fax numbers published on the Website may not be incorporated into any database, used for electronic or direct marketing or other similar purposes. No permission is given, nor is it implied, that information on the Website may be used to communicate unsolicited communications to Text Box notwithstanding that such information may be published as Text Box's contact information.

  18. Applicable Law

    1. These terms and conditions shall be governed by, construed and interpreted in accordance with the laws of Israel, and the Israeli courts shall have exclusive jurisdiction in respect of any disputes that may arise between the User and Text Box.

  19. Entire Agreement

    1. These terms and conditions constitute the entire agreement between Text Box and the User.

For any questions about these Terms of Use, please contact Company at legal@text-box.net

Privacy Policy

Text Box recognizes the importance of protecting privacy. Our Privacy Policy describes what personal information we may collect and how we may use and protect any personal information that is made available to us.

  1. Introduction

    Text Box recognizes the importance of protecting privacy. Our Privacy Policy describes what personal information we may collect and how we may use and protect any personal information that is made available to us. Save where the context indicates otherwise our Privacy Policy applies to all registered or non-registered Users of our messaging or other Services as defined in our standard Terms and Conditions, including visitors to any of our websites.

    Where used in this policy, the term "personal information" means any information identifying or describing an identifiable individual, including, but not limited to information relating to their name, age, gender, reproductive status, marital status, national, ethnic or social origin, sexual orientation, physical or mental health, disability, conscience, belief, culture, language and birth of the individual; educational, criminal or employment history of the individual, financial status or information relating to financial transactions in which they have been involved and any identifying number, address or contact information of the individual.

  2. Commitment to Privacy

    We are committed to maintaining the confidentiality, integrity and security of personal information and we will take all appropriate technical and organizational security measures to ensure that where any personal information is provided to us it will be protected against loss, destruction and damage, and against unauthorized or accidental access, processing, erasure, transfer, use, modification, disclosure or another misuse.

    We shall not disclose to any person any personal data of a data subject that is processed or hosted by us where any such disclosure would not comply in all respects with the provisions of any applicable data protection legislation or regulations relating to the data subject concerned.

    A User's phonebook, message content and MSISDNs indicating to whom messages were sent to or received from belong exclusively to that User and will not be disclosed to any third parties without the user's written permission or unless compelled to do so by a court of law.

    Where the personal data of any EU member state subject is transferred to Text Box in a non-EU member state for processing, Text Box undertakes to ensure technical and organizational security measures that provide a level of protection appropriate to the risks represented by the processing of such data and in order to protect such data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access or any other unlawful form of processing.

    Any recipient of any message has the right to know the identity of the sender, and this will be disclosed on request to the recipient.

    Our Users may be required to submit limited personal information when accessing the Services including a username, email address and password for the purposes of protecting user accounts against unauthorized access. In addition, messages, files or other data contained in the Services may contain the personal information of third parties.

    We may automatically record certain information about the use of our Services such as account activity (e.g. usage, log-ins, actions were taken), data displayed or clicked on (e.g. GUI elements, links), and other log information (e.g. browser type, IP address, date and time of access).

    We may use this information to provide authorized persons with usage reports and internally to deliver the best possible service to our clients and Users, such as improving software user interfaces and maintaining consistent, reliable and secure user experience.

    We may also detect and log a User's location and IP address in order to identify the User’s geographic region or time zone for routing traffic to geographically based servers or for managing time-sensitive tasks like the sending of notifications.

    Like many reputable online companies, our Services, including our website, other online services, applications, email messages and advertisements, if any, may use "cookies" and other technologies such as pixel tags and web beacons to collect information. A cookie is a small data file stored on the web browser on your computer's hard drive. Cookies and other technologies allow us to count how many Users visited certain web pages within our web site, their personal preferences and to measure the effectiveness of our website and electronic advertisements for different computing devices and regions.

    We use this information to understand and analyze trends, to administer our websites and to learn about user behavior on our websites. If a User blocks cookies from being stored on a computer, the functionality of our Services may be negatively affected.

    We may carry out and perform functional, statistical, textual, semantic and other forms of analysis of non-personally identifiable data that is hosted or processed by us in relation to our Services. We do this to improve the performance of our Services, to understand the way in which our Services are being utilized, to identify usage patterns, market trends, to gain insights and to formulate new products and service offerings. We may also process, aggregate and anonymize personal data such that it does not reveal any confidential, personal or sensitive data or any features from which confidential, personal or sensitive data may be ascertained. We will never disclose confidential, personal or sensitive data without the direct or indirect consent of the party to whom we owe the duty of confidentiality and/or the data subject concerned. We may process and transfer anonymized data in our reasonable discretion including within the Licensor’s group of companies.

  3. API's and Third Party Processing

    Where, for the purpose of providing the Services to you, any Text Box Service acts as an Application Programming Interface ("API") for the purpose of specifying how different software systems should interact with each other, or where for that same purpose any Text Box Service interacts with other API's, including third-party API's, we may pass and retrieve data, including personal information, between the different software systems and third parties that interact via those API's.

    Where we make use of third-party service providers to help us provide the Services to you, including for the purposes of retrieving or delivering information, records, notifications or other messages to you or any User’s or for hosting or providing any component of our Services, we require such third parties to maintain the confidentiality of any personal information we provide to them for these purposes. Some of these third parties may be situated outside of your country and you consent to your personal data and that of any data subjects you provide to us being transferred cross-border so that we can provide the Services to you. In this regard, we engage only with reputed third-party service providers who have security and privacy policies and procedures providing at least the same level of protection as we do ourselves. You warrant that you have all necessary permissions to give us the above consent.

    We may share data, including Personal Data, collected from Users of our Services with third-party service providers or consultants who require access to that data to perform their work on our behalf for the purpose of helping us deliver our Services. These third-party service providers or consultants are limited to only accessing or using this data to provide the services to us and must provide reasonable assurances that they will appropriately safeguard the data. We may also share non-personal or non-identifiable information, including website visitor information and account usage data with third-party analytics service providers.

  4. Communications with You

    We may communicate with Users, resellers and other persons by email and other messaging applications. You may opt-out from promotional communications from us that are not strictly related to the provision of the Services to you.

  5. Personal Information of Minors

    We do not intentionally collect personally identifiable information from anyone who is a minor. If it is discovered that we have unintentionally collected personally identifiable information from a minor other than for a legitimate purpose associated with the Services, we will delete that information immediately.

  6. Revisions and Termination

    Our Privacy Policy may be updated from time to time at our discretion and changes will become effective upon posting to the site.

    If the Text Box merges with or is acquired by any other business, you acknowledge that your personal information may fall under the control of another person.

    If you terminate your relationship with Text Box, portions of your personal information may be retained in back-ups and archives for as long as is reasonably necessary to assist us in meeting our legal compliance obligations.

  7. Questions and Comments

    If you have questions, comments, concerns or feedback regarding this Privacy Policy, please send an e-mail to privacy@Text-Box.net .

GDPR Compilance

Data Protection Addendum

This Data Protection Addendum (DPA or "Addendum") applies to the processing of Personal Data governed by the EU General Data Protection Regulation 2016/679 and, where so applicable, shall form part of the Text Box Standard Terms and Conditions  (the "Standard Terms and Conditions") to be entered into between Text Box and its clients (the "Client") acting on its own behalf and as agent for each Client Affiliate, with effect from the date set out above or 25 May 2018, whichever is the latest.

The terms used in this Addendum shall have the meanings set forth below. Capitalized terms not otherwise defined herein shall have the meaning given to them in the Standard Terms and Conditions. Except as modified below, the terms of the Standard Terms and Conditions shall remain in full force and effect.

In consideration of the mutual obligations set out herein, Text Box and the Client hereby agree that the terms and conditions set out below shall be added as an Addendum to the Standard Terms and Conditions. Except where the context requires otherwise, references in this Addendum to the Standard Terms and Conditions are to the Standard Terms and Conditions as amended by, and including, this Addendum.

  1. Interpretation

    1. In this Addendum, the terms, "Commission", "Data Subject", "Member State", "Personal Data Breach", "Processing" and "Supervisory Authority" shall have the same meanings as given to those terms in the GDPR and the following terms shall have the meanings set out below:

      1. "Applicable Laws" means (a) European Union or Member State laws with respect to any Personal Data in respect of which any Client Group Member is subject to EU Data Protection Laws; and (b) any other applicable law with respect to any Personal Data in respect of which any Client Group Member is subject to any other Data Protection Laws;

      2. "Client Affiliate" means an entity that owns or controls, is owned or controlled by or is or under common control or ownership with Client, where control is defined as the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of shareholding, by contract or otherwise;

      3. "Client Group Member" means Client or any Client Affiliate;

      4. "Personal Data" means any Personal Data Processed by a Contracted Processor on behalf of a Client Group Member pursuant to or in connection with the Standard Terms and Conditions;

      5. "Contracted Processor" means Text Box or a Sub processor;

      6. "Controller" means a controller as defined in Article 4 of the GDPR;

      7. "Data Protection Laws" means EU Data Protection Laws and, to the extent applicable, the data protection or privacy laws of any other country;

      8. "EEA" means the European Economic Area;

      9. "EU Data Protection Laws" means EU Directive 95/46/EC, as transposed into domestic legislation of each Member State and as amended, replaced or superseded from time to time, including by the GDPR and laws implementing or supplementing the GDPR;

      10. "GDPR" means EU General Data Protection Regulation 2016/679;

      11. "Personal Data" means Personal Data as defined in Article 4 of the GDPR that is processed by a Contracted Processor on behalf of a Client Group Member pursuant to or in connection with the Standard Terms and Conditions;

      12. "Restricted Transfer" means:

        1. A transfer of Personal Data from any Client Group Member to a Contracted Processor; or

        2. An onward transfer of Personal Data from a Contracted Processor to a Contracted Processor, or between two establishments of a Contracted Processor,

          in each case, where such transfer would be prohibited by Data Protection Laws (or by the terms of data transfer agreements put in place to address the data transfer restrictions of Data Protection Laws) in the absence of the Standard Contractual Clauses to be established under section 6.4.3 or 12 below, as the case may be;

      13. "Services" means short messaging services and other service activities to be supplied to or carried out by or on behalf of Text Box for Client Group Members pursuant to the Standard Terms and Conditions;

      14. "Standard Contractual Clauses" means the contractual clauses set out in Annexure 2, amended as indicated (in square brackets and italics) in that Annexure and under section 13.4;

      15. "Sub-processor" means any person (including any third party and any Text Box Affiliate, but excluding an employee of Text Box or any of its sub-contractors) appointed by or on behalf of Text Box or any Text Box Affiliate to Process Personal Data on behalf of any Client Group Member in connection with the Standard Terms and Conditions; and

      16. "Text Box Affiliate" means an entity that owns or controls, is owned or controlled by or is or under common control or ownership with Text Box, where control is defined as the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract or otherwise.

    2. The word "include" shall be construed to mean include without limitation, and related words shall be construed accordingly.

  2. Authority

    1. Text Box warrants and represents that, before any Text Box Affiliate Processes any Personal Data on behalf of any Client Group Member, Text Box's entry into this Addendum as agent for and on behalf of that Text Box Affiliate will have been duly and effectively authorized (or shall be subsequently ratified) by that Text Box Affiliate.

  3. Processing of Personal Data

    1. Text Box and each Text Box Affiliate shall:

      1. Comply with all applicable Data Protection Laws in the Processing of Personal Data; and

      2. Not Process Personal Data other than as requested by Client Group Member unless Processing is required by Applicable Laws to which the relevant Contracted Processor is subject, in which case Text Box or the relevant Text Box Affiliate shall to the extent permitted by Applicable Laws inform the relevant Client Group Member of that legal requirement before the relevant Processing of that Personal Data.

    2. Each Client Group Member:

      1. Instructs Text Box and each Text Box Affiliate (and authorizes Text Box and each Text Box Affiliate to instruct each Sub-processor) to:

        1. Process Personal Data;

        2. and in particular, transfer Personal Data to any country or territory,

        As reasonably necessary for the provision of the Services with due regard for, inter alia, the nature of global messaging services and telecommunications networks and consistent with the Standard Terms and Conditions;

      2. Warrants and represents that it is and will at all relevant times remain duly and effectively authorized to give the instruction set out in section 3.2.1 on behalf of each relevant Client Affiliate.

    3. Annexure 1 to this Addendum sets out certain information regarding the Contracted Processors' Processing of the Personal Data as required by article 28(3) of the GDPR. Client may make reasonable amendments to Annexure 1 by written notice to Text Box from time to time as Client reasonably considers necessary to meet those requirements. Nothing in Annexure 1 (including as amended pursuant to this section 3.3) confers any right or imposes any obligation on any party to this Addendum.

  4. Text Box and Text Box Affiliate Personnel

    1. Text Box and each Text Box Affiliate shall take reasonable steps to ensure the reliability of any employee, agent or contractor of any Contracted Processor who may have access to the Personal Data, ensuring in each case that access is strictly limited to those individuals who need to know / access the relevant Personal Data, as strictly necessary for the purposes of the Standard Terms and Conditions, and to comply with Applicable Laws in the context of that individual's duties to the Contracted Processor, ensuring that all such individuals are subject to confidentiality undertakings or professional or statutory obligations of confidentiality.

  5. Security

    1. Taking into account relevant developments in technology including telecommunications and messaging services, technical limitations associated with different messaging and telecommunications protocols, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Text Box and each Text Box Affiliate shall in relation to the Personal Data implement appropriate technical and organizational measures to ensure a level of security appropriate to that risk, including, as appropriate, the measures referred to in Article 32(1) of the GDPR.

    2. In assessing the appropriate level of security, Text Box and each Text Box Affiliate shall take account in particular of the risks that are presented by Processing, in particular from a Personal Data Breach.

  6. Sub-processing

    1. Where Text Box is engaged to process or otherwise receives Personal Data from a Client Group Member acting as a processor engaged by a Controller or by another processor of Personal Data within the circumstances contemplated by Article 28(4) of the GDPR, then:

      1. The Client Group Member warrants its full authority and lawful entitlement to so engage Text Box or to provide Text Box with access to the Personal Data; and

      2. All of Text Box’s guarantees, obligations and undertakings contained in this Addendum shall apply equally to the processing of any such data.

    2. Without limiting Text Box’s rights in terms of section 6.7, Text Box and each Text Box Affiliate may continue to use those Sub-processors already engaged by Text Box or any Text Box Affiliate as at the date of this Addendum, subject to Text Box and each Text Box Affiliate in each case as soon as practicable meeting the obligations set out in section6.5.

    3. Subject to section 6.6, Text Box shall give Client prior written notice of the appointment of any new Sub-processor, including full details of the Processing to be undertaken by the Sub-processor and the date on which such appointment is anticipated to commence. If, following receipt of that notice, Client notifies Text Box in writing of any objections (on reasonable grounds) to the proposed appointment neither Text Box nor any Text Box Affiliate shall appoint (or disclose any Personal Data to) that proposed Sub-processor until reasonable steps have been taken to address the objections raised by any Client Group Member and Client has been provided with a reasonable written explanation of the steps taken.

    4. With respect to each Sub-processor, Text Box or the relevant Text Box Affiliate shall:

      1. Before the Sub-processor first Processes Personal Data (or, where relevant, in accordance with section 6.2), carry out adequate due diligence to ensure that the Sub-processor is capable of providing the level of protection for Personal Data required by the Standard Terms and Conditions;

      2. Ensure that the arrangement between on the one hand (a) Text Box, or (b) the relevant Text Box Affiliate, or (c) the relevant intermediate Sub-processor; and on the other hand the Sub-processor, is governed by a written contract including terms which offer at least the same level of protection for Personal Data as those set out in this Addendum and meet the requirements of article 28(3) of the GDPR;

      3. If that arrangement involves a Restricted Transfer, ensure that the Standard Contractual Clauses are at all relevant times incorporated into the agreement between on the one hand (a) Text Box, or (b) the relevant Text Box Affiliate, or (c) the relevant intermediate Sub-processor; and on the other hand the Sub-processor, or before the Sub-processor first Processes Personal Data procure that it enters into an agreement incorporating the Standard Contractual Clauses with the relevant Client Group Member(s) (and Client shall procure that each Client Affiliate party to any such Standard Contractual Clauses co-operates with their population and execution); and

      4. Provide to Client for review such copies of the Contracted Processors' agreements with Sub-processors (which may be redacted to remove confidential commercial information not relevant to the requirements of this Addendum) as Client may request from time to time.

    5. Text Box and each Text Box Affiliate shall ensure that each Sub-processor performs the obligations under sections 3.1, 4, 5, 7.1, 8.2, 9 and 11.1, as they apply to Processing of Personal Data carried out by that Sub-processor, as if it were party to this Addendum in place of Text Box.

    6. Each Client Group Member acknowledges and agrees that, with regard to the transmission of short messaging services in particular, such services may involve the near instantaneous transmission of Personal Data across multiple networks from the point of the transmission of a message from message originator or message originating system to the ultimate recipient of that message and the obligations on Text Box in terms of clauses 6.3 to 6.6 shall not apply to all network operators and electronic communications services providers involved in the mere transmission of short message services.

  7. Data Subject Rights

    1. Taking into account the nature of the Processing, Text Box and each Text Box Affiliate shall assist each Client Group Member by implementing appropriate technical and organisational measures, insofar as this is reasonably and commercially possible, for the fulfilment of the Client Group Members' obligations, as reasonably understood by Client, to respond to requests to exercise Data Subject rights under the Data Protection Laws.

    2. Text Box shall:

      1. Promptly notify Client if any Contracted Processor receives a request from a Data Subject under any Data Protection Law in respect of Personal Data; and

      2. Ensure that the Contracted Processor does not respond to that request except on the documented instructions of Client or the relevant Client Affiliate or as required by Applicable Laws to which the Contracted Processor is subject, in which case Text Box shall to the extent permitted by Applicable Laws inform Client of that legal requirement before the Contracted Processor responds to the request.

  8. Personal Data Breach

    1. Text Box shall notify Client without undue delay upon Text Box or any Sub-processor becoming aware of a Personal Data Breach affecting Personal Data, providing Client with sufficient information to allow each Client Group Member to meet any obligations to report or inform Data Subjects of the Personal Data Breach under the Data Protection Laws.

    2. Text Box shall co-operate with Client and each Client Group Member and take such reasonable commercial steps as are directed by Client to assist in the investigation, mitigation and remediation of each such Personal Data Breach.

  9. Data Protection Impact Assessment and Prior Consultation

    1. Text Box and each Text Box Affiliate shall provide reasonable assistance to each Client Group Member with any data protection impact assessments, and prior consultations with Supervising Authorities or other competent data privacy authorities, which Client reasonably considers to be required of any Client Group Member by article 35 or 36 of the GDPR or equivalent provisions of any other Data Protection Law, in each case solely in relation to Processing of Personal Data by, and taking into account the nature of the Processing and information available to, the Contracted Processors.

  10. Deletion or return of Personal Data

    1. Subject to sections 10.2 and 10.3 Text Box and each Text Box Affiliate shall promptly on request of the Client or within 180 days of the date of cessation of any Services involving the Processing of Personal Data (the "Cessation Date"), delete and procure the deletion of all copies of those Personal Data.

    2. Subject to section 10.3, Client may in its absolute discretion by written notice to Text Box within 7 days of the Cessation Date require Text Box and each Text Box Affiliate to (a) return a complete copy of all Personal Data to Client by such method and in such format as is reasonably determined by Text Box; and (b) delete and procure the deletion of all other copies of Personal Data Processed by any Contracted Processor. Text Box and each Text Box Affiliate shall comply with any such written request within 30 days of receipt thereof.

    3. Each Contracted Processor may retain Personal Data to the extent required by Applicable Laws and Industry Codes to which Text Box is subject to and only to the extent and for such period as required by Applicable Laws and Industry Codes and always provided that Text Box and each Text Box Affiliate shall ensure the confidentiality of all such Personal Data and shall ensure that such Personal Data is only Processed as necessary for the purpose(s) specified in the Applicable Laws and Industry Codes requiring its storage and for no other purpose.

    4. Text Box shall, on request, provide written certification to Client that it and each Text Box Affiliate has fully complied with this section 10 within 30 days of carrying out such request.

  11. Audit rights

    1. Subject to sections 11.2 to 11.4, Text Box and each Text Box Affiliate shall make available to each Client Group Member on request all information necessary to demonstrate compliance with this Addendum, and shall allow for and contribute to audits, including inspections, by any Client Group Member or an auditor mandated by any Client Group Member in relation to the Processing of the Personal Data by the Contracted Processors.

    2. Information and audit rights of the Client Group Members only arise under section 11.1 to the extent that the Standard Terms and Conditions does not otherwise give them information and audit rights meeting the relevant requirements of Data Protection Law (including, where applicable, article 28(3)(h) of the GDPR).

    3. A Client Group Member may only mandate an auditor for the purposes of section 11.1 if the auditor is identified in the list set out in Annexure 3 to this Addendum, as that list is amended by agreement between the parties in writing from time to time. Text Box shall not unreasonably withhold or delay agreement to the addition of a new auditor to that list.

    4. Client or the relevant Client Affiliate undertaking an audit shall give Text Box or the relevant Text Box Affiliate reasonable notice of any audit or inspection to be conducted under section 11.1 and shall make (and ensure that each of its mandated auditors makes) reasonable endeavors to avoid causing (or, if it cannot avoid, to minimize) any damage, injury or disruption to the Contracted Processors' premises, equipment, personnel and business while its personnel are on those premises in the course of such an audit or inspection. A Contracted Processor need not give access to its premises for the purposes of such an audit or inspection:

      1. to any individual unless he or she produces reasonable evidence of identity and authority;

      2. outside normal business hours at those premises, unless the audit or inspection needs to be conducted on an emergency basis and Client or the relevant Client Affiilate undertaking an audit has given notice to Text Box or the relevant Text Box Affiliate that this is the case before attendance outside those hours begins; or

      3. for the purposes of more than one audit or inspection, in respect of each Contracted Processor, in any calendar year, except for any additional audits or inspections which:

        1. Client or the relevant Client Affiliate undertaking an audit reasonably considers necessary because of genuine concerns as to Text Box's or the relevant Text Box Affiliate’s compliance with this Addendum; or

        2. A Client Group Member is required or requested to carry out by Data Protection Law, a Supervisory Authority or any similar regulatory authority responsible for the enforcement of Data Protection Laws in any country or territory,

        Where Client or the relevant Client Affiliate undertaking an audit has identified its concerns or the relevant requirement or request in its notice to Text Box or the relevant Text Box Affiliate of the audit or inspection.

  12. Restricted Transfers

    1. Subject to section 12.3, each Client Group Member (as "data exporter") and each Contracted Processor, as appropriate, (as "data importer") hereby enter into the Standard Contractual Clauses, as set out in Annexure 2, in respect of any Restricted Transfer from that Client Group Member to that Contracted Processor.

    2. The Standard Contractual Clauses shall come into effect under section 12.1 on the later of:

      1. The data exporter becoming a party to them;

      2. The data importer becoming a party to them; and

      3. Commencement of the relevant Restricted Transfer.

    3. Section 12.1 shall not apply to a Restricted Transfer unless its effect, together with other reasonably practicable compliance steps (which, for the avoidance of doubt, do not include obtaining consents from Data Subjects), is to allow the relevant Restricted Transfer to take place without breach of applicable Data Protection Law.

    4. Text Box warrants and represents that, before the commencement of any Restricted Transfer to a Sub-processor which is not a Text Box Affiliate, Text Box's or the relevant Text Box Affiliate’s entry into the Standard Contractual Clauses under section 12.1, and agreement to variations to those Standard Contractual Clauses made under section 13.4.1, as agent for and on behalf of that Sub-processor will have been duly and effectively authorized (or subsequently ratified) by that Sub-processor.

  13. General Terms

    Governing law and jurisdiction

    1. Without prejudice to clauses 7 (Mediation and Jurisdiction) and 9 (Governing Law) of the Standard Contractual Clauses:

      1. The parties to this Addendum hereby submit to the choice of jurisdiction stipulated in the Standard Terms and Conditions with respect to any disputes or claims howsoever arising under this Addendum, including disputes regarding its existence, validity or termination or the consequences of its nullity; and

      2. This Addendum and all non-contractual or other obligations arising out of or in connection with it are governed by the laws of the country or territory stipulated for this purpose in the Standard Terms and Conditions.

      Order of precedence

    2. Nothing in this Addendum reduces Text Box's or any Text Box Affiliate’s obligations under the Standard Terms and Conditions in relation to the protection of Personal Data or permits Text Box or any Text Box Affiliate to Process (or permit the Processing of) Personal Data in a manner which is prohibited by the Standard Terms and Conditions. In the event of any conflict or inconsistency between this Addendum and the Standard Contractual Clauses, the Standard Contractual Clauses shall prevail.

    3. Subject to section 13.2, with regard to the subject matter of this Addendum, in the event of inconsistencies between the provisions of this Addendum and any other agreements between the parties, including the Standard Terms and Conditions and including (except where explicitly agreed otherwise in writing, signed on behalf of the parties) agreements entered into or purported to be entered into after the date of this Addendum, the provisions of this Addendum shall prevail.

      Changes in Data Protection Laws, etc.

    4. Client may:

      1. By at least 30 (thirty) calendar days' written notice to Text Box from time to time make any variations to the Standard Contractual Clauses (including any Standard Contractual Clauses entered into under section 12.1), as they apply to Restricted Transfers which are subject to a particular Data Protection Law, which are necessary, as a result of any change in, or decision of a competent authority under, that Data Protection Law, to allow those Restricted Transfers to be made (or continue to be made) without breach of that Data Protection Law; and

      2. Propose any other variations to this Addendum which Client reasonably considers to be necessary to address the requirements of any Data Protection Law.

    5. If Client gives notice under section 13.4.1:

      1. Text Box and each Text Box Affiliate shall promptly co-operate (and ensure that any affected Sub-processors promptly co-operate) to ensure that equivalent variations are made to any agreement put in place under section 6.4.3; and

      2. Client shall not unreasonably withhold or delay agreement to any consequential variations to this Addendum proposed by Text Box to protect the Contracted Processors against additional risks associated with the variations made under section 13.4.1 and/or 13.5.1.

    6. If Client gives notice under section 13.4.2, the parties shall promptly discuss the proposed variations and negotiate in good faith with a view to agreeing and implementing those or alternative variations designed to address the requirements identified in Client's notice as soon as is reasonably practicable but without prejudice to Text Box’s right to decline to accept any variations which Text Box does not consider to be necessary to address the requirements of any Data Protection Law.

    7. Neither Client nor Text Box shall require the consent or approval of any Client Affiliate or Text Box Affiliate to amend this Addendum pursuant to this section 13.5 or otherwise.

      Severance

    8. Should any provision of this Addendum be invalid or unenforceable, then the remainder of this Addendum shall remain valid and in force. The invalid or unenforceable provision shall be either (i) amended as necessary to ensure its validity and enforceability, while preserving the parties’ intentions as closely as possible or, if this is not possible, (ii) construed in a manner as if the invalid or unenforceable part had never been contained therein.

ANNEXURE 1: DETAILS OF PROCESSING OF COMPANY

PERSONAL DATA

This Annexure 1 includes certain details of the Processing of Personal Data as required by Article 28(3) GDPR.

Subject matter and duration of the Processing of Personal Data

The subject matter and duration of the Processing of the Personal Data are set out in the Standard Terms and Conditions and this Addendum.

The nature and purpose of the Processing of Personal Data

The provision and support of Application-to-Person (A2P) SMS messaging services.

The types of Personal Data to be Processed

  • Contact information (email, telephone number, mobile phone number, address, company)

  • First and last name

  • Title

  • Account information (user id, username, password)

  • Connection data (IP address)

  • Message data (message recipient personal data processed on behalf of the client, identified by mobile phone number, and including recipient contact information in the message body)

The categories of Data Subject to whom the Personal Data relates

  • Client

  • Message Recipients

The obligations and rights of Client and Client Affiliates

The obligations and rights of Client and Client Affiliates are set out in the Standard Terms and Conditions and this Addendum.

ANNEXURE 2: STANDARD CONTRACTUAL CLAUSES

The Data Exporter (the Client), as the data exporting organization, has entered into a Data Protection Addendum (“DPA”) with the Data Importer (Text Box as the data processor), as the data importing organization, each a “party”; together “the parties”.

The parties HAVE AGREED on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.

Background

The data exporter has entered into a data processing addendum (“DPA”) with the data importer. Pursuant to the terms of the DPA, it is contemplated that services provided by the data importer will involve the transfer of personal data to data importer. Data importer is located in a country not ensuring an adequate level of data protection. To ensure compliance with Directive 95/46/EC and applicable data protection law, the controller agrees to the provision of such Services, including the processing of personal data incidental thereto, subject to the data importer’s execution of, and compliance with, the terms of these Clauses.

Clause 1 - Definitions

For the purposes of the Clauses:

  1. 'personal data', 'special categories of data', 'process/processing', 'controller', 'processor', 'data subject' and 'supervisory authority' shall have the same meaning as in Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data;

  2. 'the data exporter' means the person who transfers the personal data irrespective of whether that person is the controller or another person engaged by the controller or other processor;

  3. 'the data importer' means the processor who agrees to receive from the data exporter personal data intended for processing on his behalf after the transfer in accordance with his instructions and the terms of the Clauses;

  4. 'the sub-processor' means any processor engaged by the data importer or by any other sub-processor of the data importer who agrees to receive from the data importer or from any other sub-processor of the data importer personal data exclusively intended for processing activities to be carried out on behalf of the data exporter after the transfer in accordance with his instructions, the terms of the Clauses and the terms of the written subcontract;

  5. 'the applicable data protection law' means the legislation protecting the fundamental rights and freedoms of individuals and, in particular, their right to privacy with respect to the processing of personal data applicable to a data controller in the Member State in which the data exporter is established;

  6. 'technical and organizational security measures' means those measures aimed at protecting personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing.

Clause 2 - Details of the transfer

The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.

Clause 3 - Third-party beneficiary clause

  1. The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary.

  2. The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity.

  3. The data subject can enforce against the sub-processor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the sub-processor shall be limited to its own processing operations under the Clauses.

  4. The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law.

Clause 4 - Obligations of the data exporter

The data exporter agrees and warrants:

  1. that the processing, including the transfer itself, of the personal data has been and will continue to be carried out in accordance with the relevant provisions of the applicable data protection law (and, where applicable, has been notified to the relevant authorities of the Member State where the data exporter is established) and does not violate the relevant provisions of that State;

  2. that it has instructed and throughout the duration of the personal data processing services will instruct the data importer to process the personal data transferred only on the data exporter's behalf and in accordance with the applicable data protection law and the Clauses;

  3. that the data importer will provide sufficient guarantees in respect of the technical and organizational security measures specified in Appendix 2 to this contract;

  4. that after assessment of the requirements of the applicable data protection law, the security measures are appropriate to protect personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing, and that these measures ensure a level of security appropriate to the risks presented by the processing and the nature of the data to be protected having regard to the state of the art and the cost of their implementation;

  5. that it will ensure compliance with the security measures;

  6. that, if the transfer involves special categories of data, the data subject has been informed or will be informed before, or as soon as possible after, the transfer that its data could be transmitted to a third country not providing adequate protection;

  7. to forward any notification received from the data importer or any sub-processor pursuant to Clause 5(b) and Clause 8(3) to the data protection supervisory authority if the data exporter decides to continue the transfer or to lift the suspension;

  8. to make available to the data subjects upon request a copy of the Clauses, with the exception of Appendix 2, and a summary description of the security measures, as well as a copy of any contract for sub processing services which has to be made in accordance with the Clauses, unless the Clauses or the contract contain commercial information, in which case it may remove such commercial information;

  9. that, in the event of sub processing, the processing activity is carried out in accordance with Clause 11 by a sub-processor providing at least the same level of protection for the personal data and the rights of data subject as the data importer under the Clauses; and

  10. that it will ensure compliance with Clause 4(a) to (i).

Clause 5 - Obligations of the data importer

The data importer agrees and warrants:

  1. to process the personal data only on behalf of the data exporter and in compliance with its instructions and the Clauses; if it cannot provide such compliance for whatever reasons, it agrees to inform promptly the data exporter of its inability to comply, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;

  2. that it has no reason to believe that the legislation applicable to it prevents it from fulfilling the instructions received from the data exporter and its obligations under the contract and that in the event of a change in this legislation which is likely to have a substantial adverse effect on the warranties and obligations provided by the Clauses, it will promptly notify the change to the data exporter as soon as it is aware, in which case the data exporter is entitled to suspend the transfer of data and/or terminate the contract;

  3. that it has implemented the technical and organizational security measures specified in Appendix 2 before processing the personal data transferred;

  4. that it will promptly notify the data exporter about:

    1. any legally binding request for disclosure of the personal data by a law enforcement authority unless otherwise prohibited, such as a prohibition under criminal law to preserve the confidentiality of a law enforcement investigation,

    2. any accidental or unauthorized access, and

    3. any request received directly from the data subjects without responding to that request, unless it has been otherwise authorized to do so;

  5. to deal promptly and properly with all inquiries from the data exporter relating to its processing of the personal data subject to the transfer and to abide by the advice of the supervisory authority with regard to the processing of the data transferred;

  6. at the request of the data exporter to submit its data processing facilities for audit of the processing activities covered by the Clauses which shall be carried out by the data exporter or an inspection body composed of independent members and in possession of the required professional qualifications bound by a duty of confidentiality, selected by the data exporter, where applicable, in agreement with the supervisory authority;

  7. to make available to the data subject upon request a copy of the Clauses, or any existing contract for sub processing, unless the Clauses or contract contain commercial information, in which case it may remove such commercial information, with the exception of Appendix 2 which shall be replaced by a summary description of the security measures in those cases where the data subject is unable to obtain a copy from the data exporter;

  8. that, in the event of sub processing, it has previously informed the data exporter and obtained its prior written consent;

  9. that the processing services by the sub-processor will be carried out in accordance with Clause 11;

  10. to send promptly a copy of any sub-processor agreement it concludes under the Clauses to the data exporter.

Clause 6 - Liability

  1. The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or sub-processor is entitled to receive compensation from the data exporter for the damage suffered.

  2. If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his sub-processor of any of their obligations referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity.

    The data importer may not rely on a breach by a sub-processor of its obligations in order to avoid its own liabilities.

  3. If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the sub-processor of any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the sub-processor agrees that the data subject may issue a claim against the data sub-processor with regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the sub-processor shall be limited to its own processing operations under the Clauses.

Clause 7 - Mediation and jurisdiction

  1. The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject:

    1. to refer the dispute to mediation, by an independent person or, where applicable, by the supervisory authority;

    2. to refer the dispute to the courts in the Member State in which the data exporter is established.

  2. The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international

Clause 8 - Cooperation with supervisory authorities

  1. The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law.

  2. The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any sub-processor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection law.

  3. The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any sub-processor preventing the conduct of an audit of the data importer, or any sub-processor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5 (b).

Clause 9 - Governing Law

The Clauses shall be governed by the law of the Member State in which the data exporter is established.

Clause 10 - Variation of the contract

The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.

Clause 11 - Sub processing

  1. The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the sub-processor which imposes the same obligations on the sub-processor as are imposed on the data importer under the Clauses. Where the sub-processor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the sub-processor's obligations under such agreement.

  2. The prior written contract between the data importer and the sub-processor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the sub-processor shall be limited to its own processing operations under the Clauses.

  3. The provisions relating to data protection aspects for sub processing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the data exporter is established.

  4. The data exporter shall keep a list of sub processing agreements concluded under the Clauses and notified by the data importer pursuant to Clause 5 (j), which shall be updated at least once a year. The list shall be available to the data exporter's data protection supervisory authority.

Clause 12 - Obligation after the termination of personal data processing services

  1. The parties agree that on the termination of the provision of data processing services, the data importer and the sub-processor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore.

  2. The data importer and the sub-processor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data processing facilities for an audit of the measures referred to in paragraph 1.


Appendix 1 to the Standard Contractual Clauses

This Appendix forms part of the Clauses and is agreed to by the parties. The Member States may complete or specify, according to their national procedures, any additional necessary information to be contained in this Appendix.

Data experter

The data exporter is: the “Client” as set out in Data Protection Addendum, also referred to as the “User” of the services, as defined in the Text Box Terms and Conditions.

Data importer

The data importer is: Celerity Systems (Pty) Ltd trading as Text Box.com.

Data subjects

The personal data transferred concern the following categories of data subjects:

  • Client

  • Message Recipients

Categories of data

The personal data transferred concern the following categories of data:

  • Contact information (email, telephone number, mobile phone number, address, company)

  • First and last name

  • Title

  • Account information (user id, username, password)

  • Connection data (IP address)

  • Message data (message recipient personal data processed on behalf of the client, identified by mobile phone number, and including recipient contact information in the message body)

Special categories of data (if appropriate)

The personal data transferred concern the following special categories of data:

  • Not applicable.

Processing operationns

The personal data transferred will be subject to the following basic processing activities:

  • Delivery of messages

  • Technical service support

  • Connectivity service support


Appendix 2 to the Standard Contractual Clauses

This Appendix forms part of the Clauses and is agreed to by the parties.

Description of the technical and organizational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c):

  1. We undertake an analysis of the risks presented by our processing, and use this to assess the appropriate level of security we need to put in place.

  2. When deciding what measures to implement, we take account of the state of the art and costs of implementation.

  3. We have an information security policy and take steps to make sure the policy is implemented. We also have additional policies and ensure that controls are in place to enforce them.

  4. We make sure that we regularly review our information security policies and measures and, where necessary, improve them.

  5. We have put in place basic technical controls such as those specified by established frameworks.

  6. We understand that we may also need to put other technical measures in place depending on our circumstances and the type of personal data we process.

  7. We use encryption and pseudonymization where it is appropriate to do so.

  8. We understand the requirements of confidentiality, integrity and availability for the personal data we process.

  9. We make sure that we can restore access to personal data in the event of any incidents, such as by establishing an appropriate backup process.

  10. We conduct regular testing and reviews of our measures to ensure they remain effective, and act on the results of those tests where they highlight areas for improvements

  11. Where appropriate, we implement measures that adhere to an approved industry code of conduct.

  12. We ensure that any data processor we use also implements appropriate technical and organizational measures.